99.7% Network Uptime Guarantee
OmniStaffer guarantees that your Hosted Services will be up and running at least 99.7% of the time during any 12-month period. This guarantee includes network and server uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where OmniStaffer has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of OmniStaffer. OmniStaffer may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.
OmniStaffer guarantees 99.7% network uptime and server stability. This, however, does not refer to problems stemming from:
• Server Hardware Breakdown or Failure
• User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, OmniStaffer is not responsible for the downtime)
• Failure due to software that is not explicitly supported by OmniStaffer. If a hardware crash provoked by the customer consequently occurs, OmniStaffer is beyond the control and responsibility for the resulting downtime.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.
OmniStaffer support is available 365 days per year. Support is only available via the Client Area integrated ticketing system.
Once a ticket is open, you may chat with a representative via AIM / MSN Messenger / Google Chat / Live Chat or Skype.
Dedicated Support For All Customers
• Ticketing Support
• Live Chat
• MSN, AIM, Skype, Google Talk